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Practical insights into internal service management.

Find actionable insights, best practices, and real-world approaches to improve how internal services are managed across your organization.

HelpDesk software and IT service quality
ITSM
How to Improve the Service Quality of Your Internal HelpDesk
Process harmonization, a single portal, AI: the levers for a high-quality internal helpdesk.
Octopus
3/10/2017
BME
CMDB
CMMS
ESM
Healthcare
ITIL
ITSM
News
Differences between service desk, helpdesk and ESM
ESM
Service desk, helpdesk, ESM: How to take a holistic approach to service management
From the 1980s helpdesk to ESM: how to take a holistic approach to service management.
Octopus
26/3/2020
Integrated CMDB versus standalone CMDB
ESM
How to successfully implement a CMDB, and why it’s critical to your operations
Why an integrated CMDB changes everything, and how to implement one successfully.
Octopus
3/3/2020
Service automation in healthcare organizations
Healthcare
Service management strategy in healthcare organizations: which processes should be automated first?
Onboarding, relocation, equipment replacement: the three processes to automate first.
Octopus
4/2/2020
User adoption of the ITSM portal
ITSM
The Key to ITSM Success: Designing Your Portal Around End-User Needs
An ITSM portal only gets adopted when users are involved from the very start.
Octopus
14/1/2020
Succeeding with a CMMS implementation project
CMMS
Key Steps to a Successful CMMS Implementation
Governance, change management, data migration: five keys to a successful CMMS rollout.
Octopus
27/11/2019
Fast deployment of preconfigured ITSM software
ITSM
Faster Path to ITSM implementation Success: Leveraging Preconfigured Solutions
How preconfigured ITSM software shortens the time to your first measurable results.
Octopus
14/3/2019
Octopus ITSM User Day 2018
News
JUO 2018: Octopus User Day
New features, customer testimonials and a preview of Octopus 5 from the 5th annual user day.
Octopus
6/11/2018
CMMS software and preventive maintenance
CMMS
From Reactive to Preventive Maintenance: How CMMS Improves Productivity
From reactive to preventive: what CMMS software actually changes for your maintenance teams.
Octopus
15/5/2018
ITIL project supporting service desk strategy
ITSM
Improve Service Desk Quality Through ITIL® Best Practices
Eleven concrete steps to improve service desk quality with ITIL®.
Octopus
3/4/2018

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