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ESM: Service Management Across the Whole Organization

Enterprise Service Management — extending ITSM principles to HR, finance and other departments.

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Differences between service desk, helpdesk and ESM
ESM
Service desk, helpdesk, ESM: How to take a holistic approach to service management
From the 1980s helpdesk to ESM: how to take a holistic approach to service management.
Octopus
26/3/2020
Integrated CMDB versus standalone CMDB
ESM
How to successfully implement a CMDB, and why it’s critical to your operations
Why an integrated CMDB changes everything, and how to implement one successfully.
Octopus
3/3/2020
ITIL project supporting service desk strategy
ITSM
Improve Service Desk Quality Through ITIL® Best Practices
Eleven concrete steps to improve service desk quality with ITIL®.
Octopus
3/4/2018
Helpdesk tool versus ITSM software comparison
ITSM
Helpdesk Tools vs. ITSM Software Solutions: What Are the Key Differences?
A feature-by-feature comparison of helpdesk tools and ITSM software.
Octopus
23/1/2018