Octopus Support: a human, expert team based in Quebec.
You reach real experts who know your environment and understand your reality. A Quebec-based team that cares about your success.
Our support philosophy
Real people, not scripts
You’ll always interact with an expert — someone who speaks your language, knows your setup, and gets your industry.
A support team that knows Octopus
Our analysts don't just follow a knowledge base. They configure, personalize, and deploy Octopus every day. So, when a complex question comes in, the expertise is already there — ready to answer.
A partnership that lasts
98% satisfaction rate. Clients who've stayed with us for over ten years. Support isn't a cost center for us — it's where the relationship actually lives.
Support that makes you even more self-sufficient
We don’t just respond to your questions. It's about giving you everything you need to master your environment and move forward with confidence.
We respond quickly
One point of contact, three ways to reach us: portal, email, or phone. Our analysts take your request, move it forward, and keep you in the loop at every step.
We fix the root cause
An incident isn't just a ticket to close. Our analysts trace it back to the cause, document the fix, and add it to the knowledge base — so next time, your team finds the answer on their own.
We make you even more autonomous
A complete, always-updated documentation hub — configuration, ITIL, FAQs, release notes, edge-case solutions. Your team finds the answers on their own, when they need them, without having to loop us in.
We build Octopus with you
Submit and vote on the improvements that matter most to you. The strongest suggestions make it into the next releases.
Why hundreds of organizations choose Octopus
A catalyst for simplifying service management and helping teams deliver more, faster.
Preconfigured for your industry
Your configuration never starts from scratch — built from hundreds of implementations in your sector, so you start from what already works.
Evolve without a developer
Your teams independently configure, adjust, and expand the solution on their own. No code. No waiting. No dependency on anyone.
A partner who knows your world
Healthcare, education, municipalities, SMBs, public sector. We understand your challenges, work with you, and stay long after go-live.
Intelligent. Canadian. Compliant.
Created, supported, and hosted in Canada. Quebec-based support team, data stays here, built-in AI assistant, and SOC 2 certified.
What working with us actually looks like
Everything we do is built around one goal — making you fully autonomous, not just up and running.
Implementation
A dedicated project manager, tailored configuration adapted to your environment and the way your teams actually work.
Training
Full onboarding for admins and end users — paced to fit your team, available in person or remote.
Technical Support
Responsive bilingual helpdesk, hands-on technical support long after deployment.
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