🎉 Introducing Octopus AI. Discover a new era of intelligent service management.
Blog

IT Service Management: Articles and Best Practices

IT service management — structuring, automating and improving IT service delivery.

All items
Differences between service desk, helpdesk and ESM
ESM
Service desk, helpdesk, ESM: How to take a holistic approach to service management
From the 1980s helpdesk to ESM: how to take a holistic approach to service management.
Octopus
26/3/2020
Integrated CMDB versus standalone CMDB
ESM
How to successfully implement a CMDB, and why it’s critical to your operations
Why an integrated CMDB changes everything, and how to implement one successfully.
Octopus
3/3/2020
Service automation in healthcare organizations
Healthcare
Service management strategy in healthcare organizations: which processes should be automated first?
Onboarding, relocation, equipment replacement: the three processes to automate first.
Octopus
4/2/2020
User adoption of the ITSM portal
ITSM
The Key to ITSM Success: Designing Your Portal Around End-User Needs
An ITSM portal only gets adopted when users are involved from the very start.
Octopus
14/1/2020
Fast deployment of preconfigured ITSM software
ITSM
Faster Path to ITSM implementation Success: Leveraging Preconfigured Solutions
How preconfigured ITSM software shortens the time to your first measurable results.
Octopus
14/3/2019
ITIL project supporting service desk strategy
ITSM
Improve Service Desk Quality Through ITIL® Best Practices
Eleven concrete steps to improve service desk quality with ITIL®.
Octopus
3/4/2018
Helpdesk tool versus ITSM software comparison
ITSM
Helpdesk Tools vs. ITSM Software Solutions: What Are the Key Differences?
A feature-by-feature comparison of helpdesk tools and ITSM software.
Octopus
23/1/2018
IT maintenance software and change management
ITSM
How ITSM Software Simplifies Change Management and Reduces Risk
CMDB, CAB, DevOps: making change management simpler, faster and less risky.
Octopus
7/12/2017
ITIL-compliant IT support software
ITSM
Create a More Proactive IT Service Experience with ITIL® Best Practices
The five ITIL® practices your IT support software must cover.
Octopus
7/11/2017