Two decades of collaboration.
Canadian organizations rely on Octopus to simplify the way they manage internal services — ITSM, CMMS, and ESM. Built on trust, grounded in reality, and always by your side.
Twenty years of growth. Built through relationships
These stats reflect long-term partnerships that have grown and evolved over the years.
Optimally manage and evolve your internal services. Simply. Sustainably.
We help organizations bring structure, clarity, and momentum to the way they run their internal services. From IT and asset management to broader enterprise operations, we guide and support you through every stage — before, during, and long after implementation.
What Drives Us
Our principles shape how we work every day — from support calls to system deployments to the smallest decisions. They're not statements on a wall. They're in our work.
Service-first mindset
Your success is our benchmark.
We don't just manage requests — we build long-term partnerships with engaged teams. People come first. Always.
Trust removes friction
Open, collaborative relationships.
When trust is in place, everything moves faster. Communication is direct, collaboration feels natural, and decisions happen without bureaucracy getting in the way. We work honestly and openly every day — not just when it matters most.
Total Autonomy
Committed from start to finish.
We trust our experts, and they are fully accountable for their decisions. We build autonomy into how we work so we can extend it to our clients. The result is a team that acts, delivers, and integrates into your reality over the long term.
Capability, not dependency
Your autonomy is our main goal
We share our expertise and give your teams the tools to evolve their solution independently. We share best practices, build sustainable solutions, and help your teams grow with them. After all, an autonomous organization is our greatest success.
Quality without compromise
Quality is in everything we do.
We’re super proud of what we deliver to our clients. Every implementation, every interaction — we bring the same level of care and rigour. Reliable solutions designed to meet your real-world needs. Our key measure is your satisfaction. Our standard is the “wow” effect.
Transform every department into a service
Building organizations around connected services.
Our goal is to help organizations bring all their services and assets together through one connected system and approach. Creating more visibility, consistency, and better experiences for the people who rely on them.
Twenty years of growth and transformation.
From day one, we've worked toward the same vision: helping organizations turn every department — IT, maintenance, technical services, HR, finance — into structured, reliable internal service providers connected across the organization.
New architecture, built-in AI, faster deployments — with the same philosophy. Today, 220 organizations and 250,000 users rely on Octopus, with a strong Canadian presence.
With Banyan Software behind us, we're growing faster than ever. But for you, nothing changes. Same team, same dedication, same passion.
An industry-focused approach, made possible by the move to SaaS. Octopus ITSM takes flight.
The early idea for Octopus started as a small team with a clear vision: to serve local organizations with software solutions designed to meet their needs.
A team that works with you
ITIL-certified consultants, personalized support specialists, and service management experts who understand your industry. Above all, people who get involved in your success.
Join our team
We're always looking for passionate people who share our values.