Rapid, phased implementation, validated at every step.
Deploy Octopus with proven, industry-specific configurations built from hundreds of implementations. Self-guided, assisted, or fully managed: choose the onboarding path that fits your team, your timeline, and your reality.
Day One Ready
Essential modules are deployed quickly. By the end of this first iteration, your team already handles requests in an environment already shaped to your reality.
- Preconfigured modules activated
- User portal and standard workflows online
- First team trained and operational
Configuration
Building on your foundation, we activate the modules and configurations that match your priorities — shaped around how your teams actually work.
- Additional modules rolled out based on your priorities
- First business-specific customizations
- SLAs and tailored processes configured
Customization
The solution is further customized to fit your processes, your data, and the metrics that drive your decisions.
- Custom integrations validated
- Advanced automations and business rules
- Tailored reports and dashboards
Continued evolution
Grow your solution with built-in no-code and AI, backed by a team that’s always there to guide and support you.
- New modules as your needs grow
- Continuous adjustments as your organization evolves
- Ongoing optimizations and improvements
Two-phase software deployment, delivered as one project
No more long implementation projects that keep teams busy for months before seeing results. We start with preconfigured modules tailored to your industry and already proven by hundreds of organizations in Quebec. Your teams go live quickly, then we build the rest together. Full scope included.
What you get: Operational working environment and self-sufficient team
In just a few weeks, your organization is up and running with Octopus fully configured, tailored to your industry. Your team is trained and can confidently use it, with a clear path forward to keep evolving independently.
Self-service portal configured for your users
Every form, workflow, and service catalog is configured and tested. Your service teams can start resolving tickets from day one.
Your teams master the solution
Tailored training, full documentation, and dedicated owners for each domain. You move toward full autonomy over time.
Every workflow is clearly documented
Procedures, user guides, and process maps—everything is structured and accessible.
Your systems are fully connected
Active Directory, business databases, monitoring tools—all integrated and validated before go-live. No post-launch workarounds.
Two weeks post-launch support
Our experts remain by your side after go-live. Adjustments, questions, validation—we make sure everything works as expected before handing things over so you can run independently.
Priority access to our local team
No international queues. When you contact us, a Quebec-based expert answers. French support that understands your context, your challenges, and your industry.
FAQ about implementing Octopus
The essential answers before you confidently launch your project
Is a 4-week deployment realistic?
Yes, for the vast majority of organizations. Octopus comes preconfigured to cover standard ITSM, ESM, and CMMS use cases. If your environment is more complex (multi-site, multiple integrations), the timeline is adjusted in week 1—nothing is forced.
Who handles the configuration—us or your teams?
Our team configures Octopus based on your environment, and you validate each step. In week 1, your role is simply to walk us through your current processes—no configuration work required on your side.
Where will our data be hosted?
All your data is hosted in Canada on Quebec-based infrastructure. Octopus is also SOC 2 Type 2 certified, a recognized standard ensuring strong controls for security, availability, and confidentiality.
Can our existing data be migrated into Octopus?
Yes. Data migration is planned in week 1 based on your current data sources (Excel, legacy platforms, etc.). Our team handles data transformation and validation before import.
Is training included in the implementation?
Yes. Week 3 is dedicated to training your administrators and technicians on the configured solution. Full documentation is delivered at the end of the week.
What working with us actually looks like
Everything we do is built around one goal — making you fully autonomous, not just up and running.
Implementation
A dedicated project manager, tailored configuration adapted to your environment and the way your teams actually work.
Training
Full onboarding for admins and end users — paced to fit your team, available in person or remote.
Technical Support
Responsive bilingual helpdesk, hands-on technical support long after deployment.
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