From organizational silos to orchestrated services.
Octopus ESM connects your internal services in one solution. One point of access. One consolidated view. Your departments, finally all connected.
Preconfigured for your sector. One investment. Live in weeks.
The reality of siloed internal service delivery
Every department manages internal services with its own tools, its own processes, and its own way of working. Nothing is connected.
Dozens of tools. Siloed services. Zero connection.
HR and finance each have their own tools. Operations runs on Excel. Every department is an island — requests fall through the cracks, ownership is unclear, and no one sees the full picture.
An IT investment that doesn't scale
Your ITSM solution transformed IT services. But unfortunately that value stays boxed inside a single department.
No unified view of internal services
Every department produces its own reports, metrics, interpretations. There's no way to give leadership a consolidated view of internal services. Strategic decisions get made without reliable data.
An investment that multiplies across the organization
From one department to your entire organization, on a single ESM solution. Every department you add increases the value of your investment — no new project, no hidden costs.
Natural, progressive expansion of internal services
Start with the department that needs it most. Add the others at your own pace — without starting over, without switching solutions.
One ESM solution for the entire organization
One vendor, one system. Your whole organization aligned on the same standards — without stacking subscriptions or complex integrations.
Decreasing marginal costs
Infrastructure is shared. Every new department added costs a fraction of a standalone solution. The more you expand, the lower the cost per department.
Every department becomes an internal service provider
IT, HR, finance, operations — every department managed, connected, and measurable. That's the Octopus ESM vision.
A central ESM web portal for the whole organization
One portal for every internal service request. Each department keeps its own processes and identity — on a shared ESM solution, with common standards and cross-organization visibility.
One entry point for every internal service
Your employees know exactly where to go, no matter the request type — IT, HR, finance, or operations. No more emails sent to the wrong person.
Configurable workflows by department
Every department configures its own processes, without an IT project or delay. Approvals, assignments, and escalations — standardized and automated. Each department works its own way, in a shared system.
Automatic routing across departments
Requests are routed automatically to the right department based on service type. Zero manual handling. Zero confusion about who owns what.
Complete tracking for every internal request
Every request is visible, assigned, and tracked at every step. The employee is notified automatically, the manager sees everything. No more lost requests, no more unclear ownership.
A consolidated view of every internal service
No scattered reports. Octopus ESM centralizes performance metrics from every internal service into one dashboard — reliable, real-time, ready for leadership.
Consolidated executive dashboard
Real-time performance across IT, HR, finance, and operations. Everything is visible. Everything is measurable. All on one screen.
Automated cross-department reports for leadership
Generate consolidated reports across every department — no manual extraction, no compilation. Ready to present to executive leadership.
KPIs by department and organization-wide view
Every department has its own metrics. Leadership has the full picture. Both reliable, real time, and actionable.
Identify organizational inefficiencies
Uncover where requests get lost, where processes slow down, and where resources are underused — across the entire organization, not just one department.
Full governance and traceability
Every action logged. Every decision traceable. Ready for any internal or external audit — no extra effort required.
Octopus ESM features
The Octopus ESM features to orchestrate all internal services across your organization.
Central portal
Multi-department portal
Configurable central intake
Service catalog
Dynamic forms
Knowledge base
Automatic notifications
Processes and automation
Configurable workflows
Cross-department routing
Automated approvals
Automatic escalation
SLAs by department
Proactive alerts
Reporting and analytics
Consolidated executive dashboard
Cross-department reports
KPIs by department
Inefficiency identification
Service load analysis
Automated reports
Flexibility and evolution
No-code platform
Preconfigured department templates
Progressive expansion
Sandbox
Automatic updates
Built-in AI Assistant
Governance and security
Full audit trail
Role-based access control (RBAC)
Law 25 compliance
Data hosted in Canada
SOC 2 Type 2
SSO and AD integration
Supported departments
IT services
CMMS – technical services
Human resources
Finance and procurement
Operations
External support
Never start from scratch
Hundreds of organizations have already laid the foundation. Their expertise and best practices are built into every Octopus solution through preconfigured, industry-standard templates.
Our ITIL-certified consultants bring deep industry expertise and guide you every step of the way, from deployment to continuous improvement.
Industry-specific preconfigured templates
Every industry (SMBs, healthcare, municipalities, education, public sector) has its own processes, terminology, and unique requirements. Your templates are already built to reflect them.
Deployed in just weeks
No more endless implementation projects. Your teams are up and running in just a few weeks with a solution that already reflects their reality.
No-code customization
Add forms, adjust workflows, and build automation rules directly within your solution. No technical expertise or external consultants required.
A partner that supports you
Our ITIL-certified consulting team supports you at every stage, from initial setup to the continuous evolution of your solution.
Meet your new built-in AI intelligent Assistant
Got a question? A request? A change to make? Just ask using plain language. Your Octopus AI Assistant figures it out and takes appropriate action. It's a fundamental shift in how you manage services.
Configuration, by conversation
Want to add a field, tweak a workflow, adjust a rule? Your AI Assistant does it for you — in real time, no code, no delay.
Proactively identify opportunities
Your AI Assistant scans for gaps, inefficient processes, and missing automations — then recommends concrete improvements before you think to ask for them.
Analyze your data
Ask about your tickets, work orders, SLAs, trends, equipment and assets the way you'd ask a knowledgeable colleague.
Automated communications
Need to write a user announcement, a release note, or a new procedure? Your AI Assistant writes it for you — in the right tone, ready to deploy.
Customer Stories
How organizations in Québec transformed their internal service operations with Octopus
Ready for your industry. From day one.
Co-developed with organizations just like yours, our solutions are grounded in proven industry best practices. Choose your sector and see how Octopus tackles your specific challenges.
