Trusted partner in healthcare service management.
Developed with leading healthcare organizations, Octopus is grounded in the realities and constraints of day-to-day operations. Coordinate teams, standardize workflows, and improve visibility. Less friction. More control.
Unique challenges of the healthcare network
Complex constraints that demand more control and more visibility. We know them well — we've been working with the network for over twenty years.
No visibility from site to site
Across 10, 20, or 30 facilities, every site manages requests its own way — no standardization, no cross-site view. IT service steers blind, without the reliable data needed to shift from reactive mode to proactive.
Requests that fall between departments
Dozens of internal teams, no shared portal, no standardized process. Duplicates pile up, and critical incidents never reach the right team at the right moment.
Inability to guarantee compliance and traceability
Information lives scattered across Excel, paper, and email threads. Producing an audit report for MSSS becomes a project in itself — and Loi 25 compliance stays out of reach.
A single point of entry for all your healthcare facilities
Octopus centralizes internal service management in one unified solution, tailored to each facility. Your teams keep a network-wide view with the local context intact. Fewer silos, faster decisions, and stronger continuity of care.
Unified multi-site dashboard
Track the status of every request in real time, across every location. One view for your entire IT team.
Consolidated cross-site reporting
Compare workload, response times, and performance between facilities in a few clicks. No more manually assembled Excel reports before every leadership meeting.
Automatic routing by location
Every request goes straight to the right team based on the site or department. No manual triage.
Custom user portal for each facility
Every site keeps its own processes while staying part of centralized management. Local experience, network-wide visibility.
Shared history across teams
Documentation follows the request — so any team can pick it up instantly, with no lost context and no rework.
Every action logged. Every audit made simple.
Get full traceability across your IT Services, assets and biomedical equipment — from the first request to resolution. No more audits pieced together at the last minute. Every data point lives in one place.
Tamper-proof timestamped activity log
Every action taken on a request is logged with a timestamp, the user who made the change, and the specific modification. Fully audit-ready.
Documented equipment lifecycles
Purchase, preventive maintenance, incident, decommissioning — the full journey of an asset is documented and available in real time.
Exportable audit reports
Generate reports aligned with MSSS or partner requirements in minutes. PDF or Excel, whichever the audit calls for.
CMDB for IT and biomedical assets
Every piece of equipment gets a complete record: history, interventions, owner, location. Traceability extends all the way to the hardware.
Role-based access and permissions
Who did what, with what level of access. Rights are documented and reviewable for every security audit.
Clear priorities, applied automatically
Prioritization rules apply automatically based on urgency, impact, and facility. Every request is categorized on submission, routed to the right team, and escalated when needed. A clear, fair queue — adapted to the reality of each site.
Priority levels defined in advance
Prioritization rules are configured to your criteria — urgency, impact, request type — without the clinician needing to know any of them.
By request type and by site
Set different response times based on criticality or facility. The system flags you before a deadline slips.
A fair, transparent queue
Requests are sorted by real urgency, not by who knows who. Technicians work from a clear, structured queue.
Automatic categorization at submission
The request type is detected the moment the ticket is created. The right priority level is assigned with zero manual input.
Automatic escalation if unresolved
Any request left unhandled past its SLA is escalated automatically to the right owner.
Meet your new built-in AI intelligent Assistant
Got a question? A request? A change to make? Just ask using plain language. Your Octopus AI Assistant figures it out and takes appropriate action. It's a fundamental shift in how you manage services.
Configuration, by conversation
Want to add a field, tweak a workflow, adjust a rule? Your AI Assistant does it for you — in real time, no code, no delay.
Proactively identify opportunities
Your AI Assistant scans for gaps, inefficient processes, and missing automations — then recommends concrete improvements before you think to ask for them.
Analyze your data
Ask about your tickets, work orders, SLAs, trends, equipment and assets the way you'd ask a knowledgeable colleague.
Automated communications
Need to write a user announcement, a release note, or a new procedure? Your AI Assistant writes it for you — in the right tone, ready to deploy.
Solutions for every sector
Every sector operates by its own rules and constraints
Octopus ITSM
End the daily scramble. Triage tickets, automate routing, and manage your IT services with centralized, reliable data. Built on ITIL best practices, easily configurable and scales with your team.
Octopus ESM
Service management isn't just for IT. Bring the same discipline to every team that supports the business. One orchestration layer. One experience.
Octopus CMMS
Stop reacting. Start planning. Centralize your assets, schedule preventive maintenance, and track work orders in real time.
Customer Stories
Deployed at scale across the Quebec healthcare network. Octopus works the way multi-site facilities work — grounded in the day-to-day realities.
Security and compliance at the heart of your operations
Developed to meet the strict requirements of public and private institutions. Octopus respects your strict security and compliance standards. Data is hosted in Canada. Every audit is made simple by full, timestamped traceability.
ITIL · SOC 2 Type 2 · Law 25 · Hosted in Canada
