Simplified education IT and facilities management.
Octopus is preconfigured for school service centres, CEGEPs, and universities. One solution for IT requests, learning equipment, and technical services — from a single classroom to an entire network.
Unique challenges of the education sector
Managing IT and equipment across a school or college network means supporting thousands of users with lean teams, tight budgets, and campuses spread across the map.
Continuous requests with no process to manage them
Students, teachers, and admin staff generate a continuous stream of requests. Without a centralized portal, they pile up in emails, phone calls, and informal follow-ups. Your technicians react without visibility and without clear priorities.
Equipment and resources scattered across facilities
Laptops, projectors, labs, specialized equipment — visibility is often fragmented across sites, making tracking and planning difficult. Back-to-school catches everyone off guard, every year.
Small IT teams facing growing demand
School service centres, CEGEPs, and universities have to support complex environments with limited IT resources. Every manual process — new employee onboarding, access management, equipment requests — eats up hours.
One point of entry for every user
A single, accessible portal for students, teachers, and admin staff. Requests come in structured, categorized, and automatically routed to the right team. Your IT teams can track, prioritize, and resolve requests more efficiently across the entire network.
Centralized inventory of IT and learning equipment
Every laptop, tablet, interactive whiteboard, and lab station has its own record — located, assigned, documented. You know exactly what you're managing, and where it lives.
Scheduled preventive maintenance
Technical work on equipment and buildings runs on automated schedules. Fewer breakdowns mid-semester. More continuity in the classroom.
Full asset lifecycle visibility
Purchase, use, depreciation, replacement — you plan renewals before things break. Back-to-school stops catching you off guard.
IT and facilities services, coordinated in one system
A request that touches both an IT device and a technical infrastructure no longer falls between the two teams. Shared visibility. Clear ownership.
Centralized multi-site management
Every facility in a single dashboard. Compare workload, assets, and interventions across sites — without juggling Excel files campus by campus.
Simple to deploy. Easy to evolve on your own.
Preconfigured for the education sector — your processes, your terminology, your request types are already structured. Your teams are up and running quickly and evolve the solution themselves.
Preconfigured templates for education
Request types, service catalogues, approval flows, and service levels — already structured for the reality of school and college networks. Never start from zero.
No-code configuration
Your teams add fields, adjust workflows, and evolve the solution without a developer or an outside consultant. The tool adapts to your needs — not the other way around.
Automation for repetitive processes
Employee onboarding, access management, equipment renewals, hardware requests — automated.
AI Assistant to configure and evolve the solution
Describe what you want to change — the AI Assistant configures it for you, in real time. No ticket. No wait. The solution evolves at the pace of your needs.
Managed by a small IT team
Octopus is built for organizations with lean IT resources. Your technicians manage the solution themselves — without growing the team.
Meet your new built-in AI intelligent Assistant
Got a question? A request? A change to make? Just ask using plain language. Your Octopus AI Assistant figures it out and takes appropriate action. It's a fundamental shift in how you manage services.
Configuration, by conversation
Want to add a field, tweak a workflow, adjust a rule? Your AI Assistant does it for you — in real time, no code, no delay.
Proactively identify opportunities
Your AI Assistant scans for gaps, inefficient processes, and missing automations — then recommends concrete improvements before you think to ask for them.
Analyze your data
Ask about your tickets, work orders, SLAs, trends, equipment and assets the way you'd ask a knowledgeable colleague.
Automated communications
Need to write a user announcement, a release note, or a new procedure? Your AI Assistant writes it for you — in the right tone, ready to deploy.
Solutions for every sector
Every sector operates by its own rules and constraints
Octopus ITSM
End the daily scramble. Triage tickets, automate routing, and manage your IT services with centralized, reliable data. Built on ITIL best practices, easily configurable and scales with your team.
Octopus ESM
Service management isn't just for IT. Bring the same discipline to every team that supports the business. One orchestration layer. One experience.
Octopus CMMS
Stop reacting. Start planning. Centralize your assets, schedule preventive maintenance, and track work orders in real time.
Customer Stories
School service centres, CEGEPs, and universities across Quebec rely on Octopus to bring structure to their IT and technical operations.
Security and compliance at the heart of your operations
Developed to meet the strict requirements of public and private institutions. Octopus respects your strict security and compliance standards. Data is hosted in Canada. Every audit is made simple by full, timestamped traceability.
ITIL · SOC 2 Type 2 · Law 25 · Hosted in Canada
