Transform your maintenance management: from reactive to preventive.

Octopus CMMS centralizes your assets, structures your work orders, and gives your field teams the visibility they need to plan.

Preconfigured for your industry. Deployed in a matter of weeks.

Octopus CMMS — computerized maintenance management dashboard
Almost 100 organizations rely on Octopus CMMS to manage their physical assets and facilities
Field reality

The challenges holding back your maintenance teams

Your technicians handle emergencies instead of preventing them. Scattered data, equipment with no history, decisions made on instinct.

Reactive maintenance: constant breakdowns and blown budgets

Your technicians respond to emergencies rather than anticipating them. Equipment fails without warning and unplanned downtime disrupts operations.

Zero visibility into assets and maintenance

Your data is scattered across Excel and emails. Impossible to get a consolidated view of costs, performance and risk. Unable to confidently decide whether to repair, replace or modernize.

Your field teams work on paper and by phone

The CMMS is seen as an administrative burden, not a working tool. Field data doesn't exist, inventory is incomplete and decisions are made without reliable information.

Proactive mode

From reactive to preventive maintenance

Your equipment is used and serviced on a structured schedule. Work orders are generated and dispatched automatically, and your field teams know what to do before a breakdown becomes an emergency.

Planned, automated preventive maintenance

Maintenance schedules automated by equipment, frequency and intervention type. No more oversights, no more surprises.

Octopus AI assistant — built-in knowledge base

Automatic work order generation

Work orders are created automatically based on your maintenance rules. Your technicians receive the right instructions, at the right time.

Root cause analysis of recurring breakdowns

Identify why a breakdown keeps recurring and eliminate it at the source. Fewer fixes, more prevention.

Octopus CMMS — maintenance history

Tracking of breakdowns and unplanned downtime

Every incident is logged, analyzed and linked to its equipment. Your breakdown trends become visible and actionable.

Managing emergencies and critical interventions

Priority handling of situations with high operational impact — your critical equipment stays under constant watch.

Octopus CMMS — maintenance reporting
Reliable data

A complete picture of your equipment fleet

No more gut-feel decisions. Centralized assets, complete history, reliable maintenance data. Repair, replace or modernize — you decide with confidence.

Centralized inventory of your equipment fleet

Every piece of equipment has its complete record: specifications, history, parts, technical documentation. No more manual entry, no more incomplete inventory.

Octopus AI assistant — built-in knowledge base

Complete history and maintenance tracking per equipment

Every intervention, breakdown, replaced part and cost accessible in an instant for any asset.

Maintenance CAPEX/OPEX dashboards and reports

Visualize your maintenance costs by equipment, by site and by intervention type. Consolidated reports ready to present, to decide and justify with confidence.

Octopus CMMS — maintenance history

TCO calculation and repair/replace decisions

Reliable historical data to decide with confidence. Total cost of ownership, useful life, break-even point.

Maintenance KPIs: MTTR and MTBF

Measure mean time to repair (MTTR) and mean time between failures (MTBF). Identify your problem equipment before it costs too much.

Octopus CMMS — maintenance reporting
One-stop portal

A CMMS your technicians actually want to use

A web portal built for the field: simple, accessible, preconfigured for your industry. Your maintenance data enriches itself in real time, at the source.

Responsive CMMS web portal, accessible in the field

Your technicians view and close their work orders from any device, in real time. No more delayed entry, no more missing data.

Octopus AI assistant — built-in knowledge base

Simple, intuitive interface for field teams

Designed for field technicians, with the information they need to do their job better. Quick to learn, even for the least tech-savvy.

Industry-preconfigured CMMS templates

Your workflows already look like your reality from day one. Less resistance, faster adoption.

Octopus CMMS — maintenance history

Technical documentation built into every piece of equipment

Manuals, diagrams, procedures and field notes attached directly to the equipment record. Your new technicians and teams find the information immediately.

Automatic work order assignment

Work orders are assigned based on skills and availability. Your technicians get what they can do, when they can do it.

Octopus CMMS — maintenance reporting

Octopus CMMS features

Everything you need to structure, automate and run your maintenance every day.

Maintenance and service operations

Preventive maintenance
Maintenance schedules
Work orders
Automatic work order generation
Corrective maintenance
Root cause analysis
Emergency management
Multi-site interventions

Assets and inventory

Centralized asset inventory
Equipment records
Built-in nomenclature
Complete service history
Technical documentation
Spare parts management
Asset lifecycle

Resources and subcontractors

Automatic work assignment
Skills management
Contractor coordination
External technician access
Vendor and contract management

Reporting and analytics

Real-time dashboards
Custom reports
MTTR and MTBF analysis
Operational KPI tracking
TCO calculation
CAPEX/OPEX budget tracking
Maintenance cost analysis

On-site field experience

Responsive web portal
Simple, intuitive interface
Dynamic forms
Notifications and alerts
Operational knowledge base

Flexibility and evolution

No-code platform
Industry-specific preconfigured templates
Configurable workflows
Sandbox
Automatic updates

Governance and security

Full audit trail
Role-based access control (RBAC)
Compliance reports
Inspection management
Data hosted in Canada
SOC 2 Type 2
Law 25

Never start from scratch

Hundreds of organizations have already laid the foundation. Their expertise and best practices are built into every Octopus solution through preconfigured, industry-standard templates.

Our ITIL-certified consultants bring deep industry expertise and guide you every step of the way, from deployment to continuous improvement.

Industry-specific preconfigured templates

Every industry (SMBs, healthcare, municipalities, education, public sector) has its own processes, terminology, and unique requirements. Your templates are already built to reflect them.

Deployed in just weeks

No more endless implementation projects. Your teams are up and running in just a few weeks with a solution that already reflects their reality.

No-code customization

Add forms, adjust workflows, and build automation rules directly within your solution. No technical expertise or external consultants required.

A partner that supports you

Our ITIL-certified consulting team supports you at every stage, from initial setup to the continuous evolution of your solution.

Meet your new built-in AI intelligent Assistant

Got a question? A request? A change to make? Just ask using plain language. Your Octopus AI Assistant figures it out and takes appropriate action. It's a fundamental shift in how you manage services.

Configuration, by conversation

Want to add a field, tweak a workflow, adjust a rule? Your AI Assistant does it for you — in real time, no code, no delay.

Proactively identify opportunities

Your AI Assistant scans for gaps, inefficient processes, and missing automations — then recommends concrete improvements before you think to ask for them.

New Incident Reading ticket… 0% confidence review before creating
Title

Rephrased by Octopus · Rephrase · view original text
Description

Rephrased from original text · click to edit
Back to input
Priority NORMAL
P3 Standard incident
Impact Low
Urgency High
SLA · response 2h · resolution 1 day
Classification
Category Workstation
Subcategory Hardware
Service Work Environment
Team Workstations
CI ws-lap-lav-001
People
Requester VD Vincent Desjardins
Assigned same as requester Change
Source
Phone
Why these suggestions?

Analyze your data

Ask about your tickets, work orders, SLAs, trends, equipment and assets the way you'd ask a knowledgeable colleague.

Automated communications

Need to write a user announcement, a release note, or a new procedure? Your AI Assistant writes it for you — in the right tone, ready to deploy.

Customer Stories

How organizations across Canada optimized their maintenance management with Octopus

We chose Octopus ITSM for its ease of use, intuitive design, and rich features for managing inventory-related requests. The integrated web portal was also a major advantage in our ability to centralize and improve the management of user requests.
Jacques Lebrun
Administrative Manager, User Support Services
Cégep Limoilou
Cégep Limoilou
We've been using Octopus for 14 years. It supports HR, facilities, contract management, communications—it even manages our inventory. From the moment we adopted Octopus, it has more than exceeded our needs.
Chantal Mercier
Service Center Analyst
Élections Québec
Élections Québec

Ready for your industry. From day one.

Co-developed with organizations just like yours, our solutions are grounded in proven industry best practices. Choose your sector and see how Octopus tackles your specific challenges.

Healthcare

Fragmented requests across sites, unclear IT incident prioritizations, and constant pressure between teams and leadership. Octopus centralizes everything into a single entry point with structured workflows and real-time visibility.

Biomedical engineering

Unplanned inspections, missing maintenance records, and limited traceability for regulatory audits. Octopus GBM gives you complete visibility into every medical asset’s lifecycle, with built-in preventive maintenance scheduling.

Education

High request volumes at the start of the year, limited IT staff across campuses, and no visibility on timelines. Octopus structures IT service requests in schools and automates routing so teams can move from reacting to actively managing demand.

Municipalities

Citizen requests arrive by email, phone, and in person with little traceability, aging infrastructure, and limited reporting capabilities. Octopus centralizes internal requests and field operations so every request is visible, assigned, and tracked, delivering data to support decisions.

Public sector

Siloed departments, untracked requests, and time-consuming audit reporting with limited traceability. Octopus standardizes internal service management across teams compliant with Loi 25, hosted in Quebec, and built for public sector requirements.

Small and medium-sized businesses

No dedicated IT, scattered tools, unclear priorities, and hard-to-justify investments. Octopus structures your internal services without complex IT projects—quick to deploy, adaptable to your budget, and built to scale.

Easy to deploy. Powerful in everyday use. Made for your reality.

See how Octopus CMMS solves your challenges, and be up and running in a few weeks.