Municipal CMMS and ITSM software: manage public assets and citizen services.
Centralize citizen service requests, public asset management, and field work orders in one solution. Faster resolution, higher service quality, complete visibility across municipal operations.
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Unique challenges of municipalities
Running a municipality means managing complexity. Citizen requests coming in from every direction, aging public assets, tight budgets, and public accountability that leaves no room for guesswork.
Citizen and internal requests: no structure, no traceability
Citizen emails, phone calls, walk-in requests — nothing is centralized. Citizen requests get lost between municipal departments. No way to account for what got handled, by whom, and within what deadline.
Public asset management without a consolidated view
Vehicles, buildings, parks, roads — tracked in spreadsheets and paper logbooks. Without a structured preventive maintenance plan, breakdowns pile up and maintenance budgets overrun.
Reporting to council turns into a project
The council asks for numbers. Law 25 demands traceability. Without consolidated data on your public assets and citizen services, every report becomes a project.
Centralized citizen and internal request management
Every request — citizen, employee, elected official — is centralized, assigned, and tracked. Accountability becomes a formality, and municipal service quality becomes measurable.
One portal for every department
IT, public works, recreation, HR — every department manages its requests in one shared system. Your staff always knows where to go. Requests stop falling through the cracks.
Automated routing to the right service
A broken sidewalk request goes to public works. A system outage goes to IT. A room booking goes to recreation. Automatically, with zero manual triage.
Full traceability on every request
Every action is logged, timestamped, and traceable. Who received it, who acted on it, and in what timeframe.
SLAs by request type and by department
Set your response times by urgency and by service. The system flags you before deadlines slip. Your commitments become measurable and defensible.
Automated reporting for council and leadership
Volume, response times, performance by department — generated automatically. Ready to present. No manual compilation.
Municipal equipment, buildings, and roads — planned, tracked, and defensible
Octopus gives your public works teams the visibility to move from reactive maintenance to proactive planning.
Centralized inventory of municipal assets
Vehicles, buildings, park equipment, roads, mechanical systems — every asset has its own complete record, geolocated and up to date. You know exactly what you're managing.
Automated preventive maintenance schedules
Preventive work orders are generated from your regulatory inspection calendars. Fewer emergency breakdowns. Fewer budget overruns.
Service contract and subcontractor management
Plumbers, electricians, contractors — every contract, every intervention, and every cost is documented in the same system. Compare vendor performance and renegotiate with real data in hand.
Assignment by trade
Every trade receives its work orders with the right instructions. Subcontractors in the same system as your internal teams.
CAPEX data for council decisions
Total cost of ownership, breakdown history, asset lifespan — present recommendations grounded in facts, not estimates.
Reliable data to report to council, leadership, and citizens
Octopus centralizes your operational data in one place. Every report, ready in a few clicks. Every decision, backed by data.
ESM extension — every municipal service, connected
Beyond IT and public works, extend Octopus to recreation, HR, and finance. One system for the entire municipal organization.
Native Law 25 compliance
Data hosted in Quebec, SOC 2 Type 2 certified. Access traceability built in.
Consolidated executive dashboard
IT, public works, recreation — the DG sees performance across every service in real time. One view to steer the entire municipal organization.
Timestamped, tamper-proof activity log
Every action, decision, and intervention is logged. Who did what, when, and why. Audit-ready by default, for any internal or external review.
Exportable audit reports
Generate the reports required by the ministry or your governance bodies in minutes. Not days.
Meet your new built-in AI intelligent Assistant
Got a question? A request? A change to make? Just ask using plain language. Your Octopus AI Assistant figures it out and takes appropriate action. It's a fundamental shift in how you manage services.
Configuration, by conversation
Want to add a field, tweak a workflow, adjust a rule? Your AI Assistant does it for you — in real time, no code, no delay.
Proactively identify opportunities
Your AI Assistant scans for gaps, inefficient processes, and missing automations — then recommends concrete improvements before you think to ask for them.
Analyze your data
Ask about your tickets, work orders, SLAs, trends, equipment and assets the way you'd ask a knowledgeable colleague.
Automated communications
Need to write a user announcement, a release note, or a new procedure? Your AI Assistant writes it for you — in the right tone, ready to deploy.
Solutions for every sector
Every sector operates by its own rules and constraints
Octopus ITSM
End the daily scramble. Triage tickets, automate routing, and manage your IT services with centralized, reliable data. Built on ITIL best practices, easily configurable and scales with your team.
Octopus ESM
Service management isn't just for IT. Bring the same discipline to every team that supports the business. One orchestration layer. One experience.
Octopus CMMS
Stop reacting. Start planning. Centralize your assets, schedule preventive maintenance, and track work orders in real time.
Customer Stories
Deployed at scale across municipalities in Quebec. Octopus works the way multi-site facilities work — grounded in the day-to-day realities.
Security and compliance at the heart of your operations
Developed to meet the strict requirements of public and private institutions. Octopus respects your strict security and compliance standards. Data is hosted in Canada. Every audit is made simple by full, timestamped traceability.
ITIL · SOC 2 Type 2 · Law 25 · Hosted in Canada
