Built-in CMDB for full IT asset visibility and control.
All your IT assets are centralized in one CMDB — hardware, software, licenses, and configurations. See what you manage, understand dependencies, and identify operational risks instantly.
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CMDB and complete IT asset inventory, populated automatically — no manual data entry.
Octopus synchronizes asset management with your data sources, updating every asset, user, and configuration continuously, so you can make confident operational decisions.
Automated IT asset management
Your IT inventory updates itself in real time. New devices come online, employees leave, configurations change — Octopus detects every change and keeps your CMDB current, automatically.
Dependency mapping and asset relationships
See which servers run which applications, which users depend on which systems. Before you make a change, you know exactly what it impacts.
CMDB preconfigured for your sector
Healthcare, municipalities, education, public sector — asset categories, fields, and configuration types are already built for your sector. You're never starting from scratch.
Unified IT asset inventory: hardware, software, and licenses
Workstations, servers, applications, software licenses — every asset has a complete record. Complete view of IT inventory, where it sits, and who's using it.
IT asset lifecycle management and tracking
From acquisition to end-of-life. Every asset, tracked over time. Warranty dates, renewal deadlines, service history — all in one place.
Incident management linked to your CMDB
Every incident is linked to its asset, giving your team immediate visibility into impact and dependencies — faster prioritization, fewer unnecessary escalations.
Automatic ticket-to-asset linking
Every incident, request, and change is connected to the asset — so your team sees the full asset history the moment a ticket opens.
IT asset history and tracking per asset
Every service action, every failure, every change is recorded on the asset record. Never again start investigations from scratch when an incident recurs.
ITIL change management linked to your CMDB
Every planned change is documented, linked to the affected assets, and tracked, start to finish. Built on ITIL practices. Traceable for every audit.
CMDB-driven impact analysis for every change
Before modifying a server or deploying an update, see every system and user affected. Zero surprises. Zero unplanned outages.
Risk-based incident prioritization
An incident on a critical asset is escalated automatically. Prioritization reflects operational reality, and not the user who complains the loudest.
Control IT costs and justify every investment
Octopus CMDB centralizes the costs, licenses, and lifecycle of your IT estate — so you can justify every investment with current, reliable data.
Total cost of ownership (TCO) per IT asset
Purchase, maintenance, licenses, service actions — consolidated per asset. See the real cost of every asset in your IT inventory.
IT asset inventory reports
Consolidated reports on your IT asset inventory — total value, cost per department, utilization rates, assets due for replacement. Ready to present, no manual compilation required.
Loi 25 compliance and Canada data hosting
Your IT asset data stays in Canada. The CMDB's full traceability streamlines compliance evidence for internal and institutional audits.
Software license management
Track licenses in use, underused, or expired. Reclaim unused licenses, avoid unnecessary renewals, and stay protected from audit penalties.
Proactive alerts on warranties and IT asset lifecycle
Warranties, support contracts, software end-of-life — you're notified before every deadline. Plan renewals on your terms. No last-minute surprises.
Customer Stories
How ITSM service desks across Quebec and Canada transformed their operations with Octopus
Ready to see what this looks like in your environment?
Discover the most common questions asked by IT teams concerning Octopus ITSM's CMDB.
What is a CMDB and why is it essential to ITSM?
A CMDB (Configuration Management Database) is the backbone of your ITSM solution — a centralized inventory of IT assets and dependencies. Without one, every incident gets resolved blind, and every decision relies on guesswork.
Does the CMDB maintain itself automatically, or do I have to enter data manually?
Active Directory synchronization keeps your inventory up-to-date automatically. New devices are detected, employee departures are recorded, and configuration changes are captured — with no manual data entry required.
Is the Octopus CMDB ITIL compliant?
Yes. Asset and configuration management is one of the core ITIL practices supported by Octopus. The CMDB is designed to integrate naturally with incident, change and problem management.
Can CMDB assets be linked to tickets and incidents?
Yes — it's one of the key benefits. Every ticket can be linked to the asset it affects. Your team gets immediate access to the asset's full history, understands the potential impact, and prioritizes based on real business criticality.
How does the CMDB help control license costs?
The CMDB centralizes all your licenses with their current status. Identify underused licenses, licenses approaching expiration, and gaps between licenses purchased and deployed. Most organizations see significant reductions in license costs within the first few months.
From ticketing to enterprise-wide service management
Discover connected, AI-powered solutions that transform how you manage services across your organization.
Octopus ITSM
End the daily scramble. Triage tickets, automate routing, and manage your IT services with centralized, reliable data. Built on ITIL best practices, easily configurable and scales with your team.
Octopus ESM
Service management isn't just for IT. Bring the same discipline to every team that supports the business. One orchestration layer. One experience.
Octopus CMMS
Stop reacting. Start planning. Centralize your assets, schedule preventive maintenance, and track work orders in real time.
