Streamline public sector IT and technical service management.
Octopus unifies requests, assets, and internal services across Quebec's ministries and public organizations.
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The complex reality of government IT service and technical operations
Public organizations have to support complex, multi-system, and highly regulated environments — with strict obligations for traceability, compliance, and accountability.
Internal and citizen requests scattered across departments and channels
Emails, forms, phone calls, isolated systems — managed by each department. Information gets lost, duplicates pile up, and no one has a global view of requests coming into the ministry or agency.
IT asset and infrastructure management fragmented across organizational units
IT equipment, technical infrastructure, and physical resources are managed in separate systems from one department to the next. Global visibility becomes impossible, planning becomes guesswork, and data consistency breaks down.
Diverse processes under heavy compliance requirements
Every unit applies its own methods for processing, approval, and follow-up. Standardization becomes difficult, audits become complex, and accountability weakens.
One point of entry for every government request
Centralize every request in one portal that structures the information automatically, applies the right processing rules, and delivers full end-to-end traceability.
Centralized multi-department requests
Every request comes together at one point of entry, regardless of the channel or the unit it came from. Scattered exchanges are gone.
Automatic request structuring
Requests are normalized on submission with the right fields, categories, and validations — ensuring every case file is complete and usable.
Full traceability of actions and decisions
Every interaction, change, and approval is logged to meet audit and government accountability requirements.
Routing based on your organizational rules
Requests are directed automatically to the right department or unit based on defined rules, with zero manual intervention.
Fewer unstructured exchanges
Standardizing intake cuts back-and-forth between teams and improves the quality of information from the first click.
One view of your IT and technical assets, no matter the department
Octopus ITSM and Octopus GMAO bring IT service, asset and infrastructure management together in one system. One shared view. Consistent data.
Centralized asset registry
Every IT and technical piece of equipment is documented in one inventory, with its full history, assignment, and status.
Standardized asset data
Equipment data is harmonized across departments, eliminating inconsistencies and duplicates.
Full lifecycle tracking
From acquisition to decommissioning, every asset is tracked to strengthen budget planning and reduce operational risk.
Coordination between IT and technical services
Interventions that touch multiple domains are handled in one system, with shared visibility across teams.
Consolidated multi-organization view
Departments get a global view of assets and infrastructure with no fragmentation across local systems.
Uniform operations, aligned with public sector requirements
Octopus unifies your service processes while respecting the rules specific to each department — with full traceability and centralized governance.
Standardized organizational workflows
Processing and approval workflows are harmonized while respecting existing administrative structures.
Multi-level approval chain management
Requests automatically follow the right decision steps based on your internal governance rules.
Full control and auditability
Every action is logged to ensure compliance, transparency, and audit-readiness at any time.
Fewer variations between units
Service practices are aligned across departments, closing the gap between operational inconsistencies.
Organizational visibility for leadership
Decision-makers get a consolidated view of activity to better steer resources and priorities.
Meet your new built-in AI intelligent Assistant
Got a question? A request? A change to make? Just ask using plain language. Your Octopus AI Assistant figures it out and takes appropriate action. It's a fundamental shift in how you manage services.
Configuration, by conversation
Want to add a field, tweak a workflow, adjust a rule? Your AI Assistant does it for you — in real time, no code, no delay.
Proactively identify opportunities
Your AI Assistant scans for gaps, inefficient processes, and missing automations — then recommends concrete improvements before you think to ask for them.
Analyze your data
Ask about your tickets, work orders, SLAs, trends, equipment and assets the way you'd ask a knowledgeable colleague.
Automated communications
Need to write a user announcement, a release note, or a new procedure? Your AI Assistant writes it for you — in the right tone, ready to deploy.
Solutions for every sector
Every sector operates by its own rules and constraints
Octopus ITSM
End the daily scramble. Triage tickets, automate routing, and manage your IT services with centralized, reliable data. Built on ITIL best practices, easily configurable and scales with your team.
Octopus ESM
Service management isn't just for IT. Bring the same discipline to every team that supports the business. One orchestration layer. One experience.
Octopus CMMS
Stop reacting. Start planning. Centralize your assets, schedule preventive maintenance, and track work orders in real time.
Customer Stories
Deployed at scale across the public sector in Quebec. Octopus works the way multi-site facilities work — grounded in the day-to-day realities.
Security and compliance at the heart of your operations
Developed to meet the strict requirements of public and private institutions. Octopus respects your strict security and compliance standards. Data is hosted in Canada. Every audit is made simple by full, timestamped traceability.
ITIL · SOC 2 Type 2 · Law 25 · Hosted in Canada
