Every service across your business. One solution.

Octopus unifies IT, maintenance, HR, and every service team under one preconfigured solution — built on hundreds of deployments in your industry, live in just weeks, and powered by AI.

Simple to deploy. Easy to adopt. Intelligent by default.

ITSM

Octopus ITSM

End the daily scramble. Triage tickets, automate routing, and manage your IT services with centralized, reliable data. Built on ITIL best practices, easily configurable and scales with your team.

Octopus ITSM — IT service management solution
ESM

Octopus ESM

Service management isn't just for IT. Bring the same discipline to every team that supports the business. One orchestration layer. Same experience.

Octopus ESM — enterprise service management solution
CMMS

Octopus CMMS

Stop reacting. Start planning. Centralize your assets, schedule preventive maintenance, and track work orders in real time.

Octopus CMMS — maintenance and asset management solution

Start with IT. Then transform every service across your business.

With Octopus ITSM, you first structure your IT services, then naturally extend to equipment maintenance, HR, finance, and every department in between.

Built on a no-code platform and powered by AI, Octopus becomes the operating layer of your business, unifying, orchestrating, and turning every team into a high-performing service.

Octopus platform — ITSM, CMMS and ESM combined

Meet your new built-in AI intelligent Assistant

Got a question? A request? A change to make? Just ask using plain language. Your Octopus AI Assistant figures it out and takes appropriate action. It's a fundamental shift in how you manage services.

Configuration, by conversation

Want to add a field, tweak a workflow, adjust a rule? Your AI Assistant does it for you — in real time, no code, no delay.

Proactively identify opportunities

Your AI Assistant scans for gaps, inefficient processes, and missing automations — then recommends concrete improvements before you think to ask for them.

New Incident Reading ticket… 0% confidence review before creating
Title

Rephrased by Octopus · Rephrase · view original text
Description

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Back to input
Priority NORMAL
P3 Standard incident
Impact Low
Urgency High
SLA · response 2h · resolution 1 day
Classification
Category Workstation
Subcategory Hardware
Service Work Environment
Team Workstations
CI ws-lap-lav-001
People
Requester VD Vincent Desjardins
Assigned same as requester Change
Source
Phone
Why these suggestions?

Analyze your data

Ask about your tickets, work orders, SLAs, trends, equipment and assets the way you'd ask a knowledgeable colleague.

Automated communications

Need to write a user announcement, a release note, or a new procedure? Your AI Assistant writes it for you — in the right tone, ready to deploy.

Never start from scratch

Hundreds of organizations have already laid the foundation. Their expertise and best practices are built into every Octopus solution through preconfigured, industry-standard templates.

Our ITIL-certified consultants bring deep industry expertise and guide you every step of the way, from deployment to continuous improvement.

Industry-specific preconfigured templates

Every industry (SMBs, healthcare, municipalities, education, public sector) has its own processes, terminology, and unique requirements. Your templates are already built to reflect them.

Deployed in just weeks

No more endless implementation projects. Your teams are up and running in just a few weeks with a solution that already reflects their reality.

No-code customization

Add forms, adjust workflows, and build automation rules directly within your solution. No technical expertise or external consultants required.

A partner that supports you

Our ITIL-certified consulting team supports you at every stage, from initial setup to the continuous evolution of your solution.

Proven results in organizations just like yours.

From small teams to large enterprises, organizations across industries rely on Octopus to structure and evolve their internal services.

2 000 000+
Requests processed each year

Incidents, service requests, and maintenance tasks managed without delays.

98 %
Customer satisfaction

Satisfaction measured among survey respondents regarding requests handled by the Octopus team.

8000
Active users

Users leverage Octopus to streamline requests, improve service delivery, and drive operational efficiency.

860
Departmental teams

Active teams using Octopus to collaborate more efficiently, streamline workflows, and manage requests at scale.

Ready for your industry. From day one.

Co-developed with organizations just like yours, our solutions are grounded in proven industry best practices. Choose your sector and see how Octopus tackles your specific challenges.

Healthcare

Fragmented requests across sites, unclear IT incident prioritizations, and constant pressure between teams and leadership. Octopus centralizes everything into a single entry point with structured workflows and real-time visibility.

Biomedical engineering

Unplanned inspections, missing maintenance records, and limited traceability for regulatory audits. Octopus GBM gives you complete visibility into every medical asset's lifecycle, with built-in preventive maintenance scheduling.

Education

High request volumes at the start of the year, limited IT staff across campuses, and no visibility on timelines. Octopus structures IT service requests in schools and automates routing so teams can move from reacting to actively managing demand.

Municipalities

Citizen requests arrive by email, phone, and in person with little traceability, aging infrastructure, and limited reporting capabilities. Octopus centralizes internal requests and field operations so every request is visible, assigned, and tracked, delivering data to support decisions.

Public sector

Siloed departments, untracked requests, and time-consuming audit reporting with limited traceability. Octopus standardizes internal service management across teams compliant with Loi 25, hosted in Quebec, and built for public sector requirements.

Small and medium-sized businesses

No dedicated IT, scattered tools, unclear priorities, and hard-to-justify investments. Octopus structures your internal services without complex IT projects — quick to deploy, adaptable to your budget, and built to scale.

Ready to take control of your internal services?

Share your challenges and your reality with us. Our experts will help find the right solution for your needs.