Simple, transparent investment. Built to scale.
No hidden fees. No end-of-year surprises.
Our SaaS pricing is based on active agents only — the people handling requests and running operations — not total user count.
This makes Octopus accessible to small teams and large institutions alike, without compromising on the solution’s power.
Is your organization ready for AI?
Assess the foundations that will allow AI to generate value in your organization.
Trusted by leading organizations
Real experiences from organizations using Octopus to manage their internal services
See how Octopus stacks up against heavy legacy ITSM, CMMS, and ESM solutions
Simple, not complex. Transparent, with no hidden costs.
A predictable investment that’s easy to justify
No mid-year surprises. Real-world scenarios to help you plan and make an effective business case to your leadership with confidence.
FAQ
Find the answers to the most common questions about our pricing and how we work
Is the AI Assistant included with the subscription?
The AI Assistant is an optional add-on available with your Octopus subscription. It lets you configure and evolve your Octopus environment without technical expertise or relying on external consultants. Organizations looking to move faster and become more self-sufficient are adopting it quickly.
Are there any hidden or additional fees?
No. All modules, technical support, and software updates are included in the monthly per-agent subscription. There are no implementation fees or hidden costs. What you see is what you pay.
Can we start small and scale over time?
Absolutely. Many organizations start with a single department or team, then expand to other areas as their needs grow. Octopus scales with you, allowing you to add agents, departments, and capabilities at your own pace without starting over or changing platforms.
What are the implementation and training costs?
Implementation and training are optional professional services priced separately based on your organization's needs. Octopus 7 is designed for rapid deployment, often in just a few weeks. We offer flexible onboarding and implementation packages to help you get up and running quickly.
Can we use Octopus across multiple departments?
Absolutely. Octopus is designed to grow beyond IT service management into a complete enterprise service management platform. You can expand to departments such as Human Resources, Facilities, or External Services without paying additional per-module licensing fees.
What’s included in your subscription
There are no surprises or hidden costs. Your monthly subscription includes everything required to effectively manage your internal services from end to end.
French-language technical support
Access to local French-speaking support, regular updates, and technical assistance included in your subscription.
Unlimited self-service portal
Your end users can submit requests through an intuitive self-service portal, with no additional licensing required regardless of the number of users.
Hosted in Canada
Your data stays here. Cloud hosting in Québec, SOC 2 Type 2 certified and compliant with Law 25. A key advantage for government, municipal, and healthcare organizations.
A team that understands your reality
Our ITIL-certified experts and consultants support you over the long term. You benefit from practical guidance provided by specialists who understand your reality and your challenges.