Implementing ITIL quickly and simply
In small and mid-sized organizations, IT challenges come down to three words: time, resources and budget. Managers find ITIL too complex and too expensive; technicians say they have neither the time nor the resources. Both reactions share the same root: a misunderstanding of what ITIL actually delivers in their environment.
This guide presents the 6 ITIL practices that solve the most common operational problems, and above all where to start. For each one, you will find the problems experienced in the field and the best practices that address them — without having to implement everything at once.
A guide for IT teams in small and mid-sized organizations that want to structure their services without committing to a year-long project.
ITIL is not a goal to reach or a project to deliver: it is a tool to get better organized. Here is how the guide walks you through applying it in a simplified way.
ITIL simplified: three core concepts
User-oriented service, holistic thinking and continual improvement, quality and optimized use of resources. The guide explains how to adapt ITIL to an SME reality without losing sight of these three concepts — and how to lift the two forms of resistance that come up every time.
The 6 ITIL practices to implement, in order
Service desk, incident management, service request fulfilment, asset and configuration management (CMDB), problem and change management, and service level management. Each practice is presented with the problems encountered and the corresponding best practices.
The approach that delivers quick wins
Identify the most critical operational irritants, choose the ITIL practices that address them directly, implement, measure, communicate — then repeat. The guide closes with 5 summary recommendations and the benefits to expect: productivity, costs and user satisfaction.
Octopus
Octopus ITSM Team
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