New Generation of Octopus: AI at the heart of your service management solution

We are thrilled to introduce the new generation of Octopus.

More than a new website or a refreshed visual identity, this is a completely redesigned service management solution built to meet today’s challenges: greater autonomy, more intelligence through AI, and a simpler experience for teams looking to evolve their services.

Technology is evolving faster than ever. Our customers’ needs are evolving too. Teams need more flexibility, processes are becoming more complex, and artificial intelligence is transforming how organizations work. Octopus needed to evolve to reflect this reality — and what we have become: a hands-on partner who understands your industry, speaks your language, and delivers real results beyond technology promises.

What does not change is what matters most: the same team, the same commitment, and the same close relationship with our customers. A human, practical, and sustainable approach that has always set us apart and continues to guide every decision we make.

A redesigned solution designed for team autonomy

For us, autonomy is an operational promise. Your IT teams, technical services teams, and support managers do not have time to wait weeks or months for an implementation project every time a form needs updating or a workflow needs to be changed. Dependence on developers and external providers comes with a real cost: slower changes, rigid processes, and teams working around their tools instead of using them effectively.

The new generation of Octopus is built on a fully no-code architecture. Your teams can configure, adjust, and evolve the solution themselves based on their actual needs — without calling us every time something changes.

A new request form. A modified approval workflow. A new service process. These changes happen directly within the solution, without a project, without delays.

Octopus brings ITSM, CMMS, and ESM together in one unified solution — one source of truth for your internal service operations, from IT assets to building infrastructure.

An integrated AI assistant that supports your teams daily

Describe what you need. Octopus configures it. Need a new request management module for your HR team? Describe the workflow you want in natural language, and the AI assistant builds it for you.

Want to adjust incident escalation rules for your IT team? Same approach.

What used to take weeks can now take just minutes.

What makes our approach different, is that the AI assistant does not generate code. It configures the solution itself. That means no technical debt, no maintenance challenges, and no risk that something breaks during the next update. What is created remains part of your solution.

The assistant understands your instance, your data, and your industry. When you ask a question or request a change, it responds with your reality in mind.

Plus: the AI assistant is hosted in Quebec, and no data is retained by the AI model.

Preconfigured industry templates: Never start from zero

A municipality implementing Octopus starts with a solution already configured for municipal realities: work order management for infrastructure, asset tracking for facilities, and approval workflows adapted to public-sector processes.

A healthcare organization starts with modules designed around care continuity and biomedical requirements. School service centers, government organizations, and institutional maintenance teams follow the same approach.

These templates are not built from generic best-practice documents. They come from hundreds of real implementations, with real customers, in real operational environments.

Every industry benefits from the experience accumulated across the Octopus community. When one organization solves a configuration challenge, that knowledge helps improve the experience for the next organization facing a similar situation.

We support municipalities, healthcare organizations, education, public sector, SMBs, and biomedical teams. If your organization operates in one of these sectors, you never start from zero — you begin with a proven foundation adapted to your reality.

A new identity for a new reality

The new Octopus visual identity reflects what the solution has become: modern, structured, and ambitious.

The new website available in both French and English, allows you to explore it by solution — ITSM, CMMS, ESM — or by industry, depending on your organization’s needs.

We are also building new industry resources: in-depth articles, practical guides, and content designed for maintenance leaders, IT directors, and support teams looking to go beyond basic features.

The next chapter starts now

This launch is not the finish line. It is the beginning of what comes next.

Thank you to the customers who have trusted us over the years. This evolution belongs to you too — it was shaped by your feedback, your challenges, and your day-to-day reality.

Explore the new website. Discover solutions by industry or by need. And let us know what you think.

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