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[ ITSM solution ]
Octopus is an On-Demand IT service management solution. Octopus enables you to manage the various
IT service related activities, meaning those pertaining to:
- the support center (help desk);
- the changes brought to the infrastructure
(analysis, planning, risk assessment, etc.);
- the management and documentation of the
infrastructure and of applications.
[ Click here ] to view the exhaustive list of functionalities.
Discover the various functionalities Octopus provides by
browsing through the main screens of the application,
see our [ interactive Flash images ]
 ITIL
ITIL is a set of best practices for ITSM. Among other things, the issues addressed pertain to improving the efficiency
of information systems; how to reduce risks, how to increase the quality of IT services.
Octopus has been designed from the ground up according to ITIL specifications and supports the following processes:
- Incident management;
- Service request management;
- Change management;
- Problem management;
- Configuration management;
- Service level management.
Available On-Demand
Octopus is an On-Demand application, also known as Software-As-Service. This is a more economical and flexible means of accessing
software. Instead of investing huge sums in license fees, you can pay according to use. What's more, you will have no infrastructure
to implement and to support. To learn more about the advantages of the On-Demand application model, see the [ On-Demand software ] page.
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