7 ITIL processes.
Incident management
Service Request management
Problem management
Change management
Configuration management
Event management
Service level management
Live and dynamic inventory.
Automatically obtain a complete inventory of your network and computer equipment without any installation on workstations.
Web application for your users.
Reduce significantly the number of calls to your Service desk. Also allow users to send requests to other services of your organization.
Performance measurement tools.
Performance indicators, dashboard, statistics with filtering and data mining features.
»No initial investment needed. Pay $60 per tech per month.
»No infrastructure to set up, hosting is provided by our servers.
»Always accessible anywhere.
»A new version every 3 months.
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