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Our mission is to provide the most efficient ITSM solution on the market, at an affordable price.
In a context where most ITSM software are difficult to use, require days even weeks to implement, are based on old technologies, were been "patched" to comply with ITIL
specifications, are used only by technical support staff because too expensive, we offer a viable alternative.
What is important to us?
 Simplicity. Simplicity. Simplicity.
Why take the path of complexity when there is a simple alternative?
Most ITSM solutions are complex to use. Often, tasks performed on a regular basis will not be intuitive. The result of this is with time, users will tend to
avoid using the software.
How Octopus helps in simplifying things for the user:
- The interfaces are specifically designed according to the tasks to be performed. For example, when you create an incident,
Octopus displays an optimized interface enabling to quickly input an incident's initial data (user, subject, description, CI).
- The navigation functionalities enable to toggle between one item and another (for instance, the incident and the affected
CI) without loosing the initial data (the incident). How is this achieved? Octopus enables to view and modify several records simultaneously.
- Data editing may be performed directly within a view. For example, in the "My incidents" view, for the selected incident,
it is possible to input a new resolution activity without having to open the incident's form, thus saving you precious time.
Discover how Octopus provides you with a unique and incomparable user experience by
[ viewing our interactive Flash images ].
Affordable and accessible solution
Many businesses do not have the budget to invest tens or even hundreds of thousands of dollars in the implementation of an ITSM solution.
To fully benefit from such a solution, the majority of IT staff should have access to the solution, but on the other hand, this would
further increase implementation costs.
Instead of investing huge amounts of money, you can reduce risks, more quickly enjoy the benefits of one of the best ITSM solutions on
the market, and pay only according to use.
Octopus is an "On-Demand application", also known as "Software-as-Service". In addition to enabling you to pay according to use, you will
have no infrastructure to implement and to support. To learn more about the advantages of the On-Demand application model, see the
[ On-Demand software ] page.
Founded on ITIL
The ITIL processes for IT services management revolutionizes how IT services are provided. This trend will spread in the years to come.
Imagine being able to manage your services according to the services provided, or that the IT budget be distributed among the various services.
What is the total cost of your email system? What will be the impact on the organization if the system is unavailable for half a day?
Clients (business managers) will be able to better understand the importance of the services provided by IT in the achievement
of the organization's business objectives.
In line with this vision, Octopus has been designed from the onset on the basis of ITIL specifications. Octopus is more
than a help desk solution that was simply adapted to comply with ITIL specifications.
In addition to supporting the basic IT support service processes, we take ITIL specifications one step further. In the
upcoming version of Octopus, the concept of "service request" is introduced. The concept of service request remedies a
shortcoming in the current ITIL model. To learn more about the service request management module, [ click here ].
ESI Technologies.
Founded in 1994 and having offices in Montreal and Toronto, ESI is a national leader in terms of development and integration of critical infrastructure
solutions. ESI implements technological solutions that ensure the availability, security, manageability and high performance of your data,
applications and critical networks.
To learn more about the products and services provided by ESI, please visit our Website at
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