Reports module

The following reports are available:

Incident views

The application’s various incident/SR lists may be printed.

To print a list, press “Ctrl-P”.

A “Printing format” window will be displayed and you will need to select one of the three (3) following options:

• Print the list as displayed: by default, the list is printed as it appears on the screen in “Landscape” mode;
• Condensed format: the list is displayed according to the Incident report in digest mode format;
• Full page format: the incidents forming the list are printed individually according to the Incident report format.

Click here for more information on the various incident views.

CI views

The application’s various CI views may be printed.

To print a list, press “Ctrl-P”.

A “Printing format” window will be displayed and you will need to select one of two (2) following options:

• Print the list as displayed: by default, the list is printed as it appears on the screen in “Landscape” mode;
• Full page format: the CIs forming the list are printed individually according to the CI report format.

Click here for more information on the various CI views.

Incident report

The Incident report displays, on a single page, all information pertaining to an incident.

To print the report, press on the button with the printer icon in the Incident form.

Incident report in digest mode

This report enables to obtain the detailed list of all incidents and service requests (SRs).

To print this report, press “Ctrl-P” and select “Digest mode”.

CI report

The CI report displays, on a single page, all information pertaining to a CI.

To print the report, press on the button with the printer icon in the CI form.

RFC report

The RFC report displays, on a single page, all information pertaining to a RFC.

To print the report, press on the button with the printer icon on the right side in the RFC form.

Problem report

The Problem report displays, on a single page, all information pertaining to a Problem.

To print the report, press on the button with the printer icon on the right side in the Problem form.

Statistics on the progress of the number of incidents

This summary presents the progress of the number of incidents and of change requests over various time periods.

The statistics page can be accessed via the menu “Tools > Statistics”.

Summary of activities by site

This report enables to obtain for each site the detailed list of all incidents and SRs closed over a given period of time.

This enables to know exactly how much support time has been provided to each site. You may produce this report on a monthly basis in order to help better manage your resources.

This report may be accessed via the “Reports” module’s left side menu.

Indicators performance report

This report displays for a selected period of time, key performance indicators (KPI) related to Incident requests.

The report gives, among other indicators, the number and the percentage of incidents :

· Per priority

· Per category

· Per request source

· Per technician

Many other indicators are calculated in that report.

Click here to know more and to see an example of this report.

This report may be accessed via the “Reports” module’s left side menu or via the “Statistics” module.

If there are particular reports which you would like to have, do not hesitate to contact us.

Location: Index