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Problem
management module |
The problem management module enables to prevent and
to remedy recurring problems.
Problem management entails the study
of the infrastructure and of the available data in order to identify the causes
of the errors which have or will affect the delivery of services. Once the root
cause has been identified, the problem then becomes a known error. A process of change
may then be initiated in order to permanently resolve the problem or it could
be decided that a workaround solution will be sufficient.
Help
topics
Browsing through
existing problems
The left side menu enables the user to access several
problem lists.
This page describes how to input a problem using the
problem form.
You may search for a problem by specifying its ID or
by using a keyword for one of the text fields.
This form enables to view and to manage the detailed
information associated to a problem.
This diagram displays the various statuses a problem
may bear as well as to show the actions enabling for a transition from one
status to another.
Explains how to attach a document to the Problem form.