List of incident notifications
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The
application communicates with the server every minute in order to get
notifications. |
User
notifications
When an incident is created, an email is automatically
sent to the user in order to confirm the creation of the incident.
Please note that the contents of the message can be
modified. Click here to learn how.
Assignment of a technician to the incident
When an incident has been assigned
to a technician, the user will be notified by email as follows:
Incident closure
When the incident has been marked
as “closed”, an email is automatically sent to the user in order to confirm the
incident’s closure.
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To deactivate the sending of emails to
users or to modify the content of the emails which are sent, see the Notification options page. |
Assignee
notifications
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This section describes the default configurations
for the notification modes. Click here
to learn how to configure your notification preferences. |
All technicians are notified upon submittal of an incident
by a user via the Self-service
Web application or when a Octopus user creates an incident without
assigning it a technician.
In short, you will only be notified about those
incidents which are contained within the "New" incidents list.
The notification takes the form of a pop-up, similar
to Microsoft Outlook. The pop-up remains displayed for a few seconds.
To open the incident, click on the pop-up.
Assignment of a
technician to the incident
You will be notified when an incident is assigned to
you.
The notification form will be displayed containing the
notification in question.
If the application is closed, the notification will be
preserved and displayed at the moment of your next session with the
application.
To open the incident, double-click on the
notification. The notification will then be automatically removed from the
list.
Example of a notification by email in
the event of the assignment of a new incident:
Click here
to see the other events for which a technician may be
notified.
Location: Index > Incident management module
See also: List of incident related actions | Create an incident | Assign a technician | Notification
preferences