CI form
The CI form enables to view and modify a CI’s detailed
information.
Upper
section of the CI form
·
To open the user’s form, click on
the green arrow, located next to the “Responsible” field. From the user’s form,
it will be possible to view all incidents and CIs related to that user.
·
When a CI is of the “Software”
type, a checkbox, enabling to specify whether the software is managed or not,
is displayed just beneath the “Inventory number” field.
A
non-managed piece of software will not appear within the list of a computer’s
installed software.
The list of
“Non-managed software” list enables to obtain the list of software that is
non-managed.
·
When a CI is covered by an existing
service contract, the contract information is displayed in the upper right
section of the form. See the Service
contract management section for more information in this regard.
·
The “
One may
input information such as ledger numbers or the department responsible for
purchases relating to this type of CI.
This data
may by useful for budgetary or other purposes.
Lower
section of the CI form
The lower part of the incident form contains:
·
The CI tab: enabling to create a
link between two CIs as well as to view and add users for a CI.
·
The Configuration tab: enabling to view a CI's configuration information.
·
The Purchase and Rental tab: enabling to specify the purchase and rental
information for a CI.
NOTE:
when a CI is leased, the contract information will be displayed under this tab.
See
the lease
contract management section for more information in this regard.
·
The Incidents tab: enabling to view a CI's history of incidents.
·
The Note tab: enabling you to append
a note pertaining to the CI.
·
The Attached files tab: enabling to attach a file relating to a CI.
·
The History tab: enabling to view CI’s view a CI's history of changes.
Location: Index > Configuration management module
See also: List of CI related actions