Octopus technical support is part of the basic service offer. A single point of contact was put in place to receive, take charge of and diligently follow situations reported by our customers, whether by telephone, email or through our Web portal. At all times, the Octopus team collaborates closely to quickly and effectively respond to customer needs.
As a complement to technical support, the Documentation section contains a wealth of articles that are updated regularly to ensure customers the independence necessary to ensure the integration, evolution and understanding of Octopus: technical and functional configuration, ITIL, a FAQ, specific solutions, version notes, etc.
We are interested in the opinions of our customers, and provide an interface where they can suggest improvements they would like to see in Octopus. Based on a vote system, the most popular or beneficial ideas will be integrated in the next version of Octopus.
We are proud of the quality of our service, and this aspect has always been our top priority. Customer testimonials and their loyalty are the ultimate reward for our efforts and stimulate us day after day.
Your success means our success; your Octopus adventure is also our own!
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