Octopus was designed for the Cloud from the very outset. The main advantage of this model? A solution that is constantly evolving. Say goodbye to upgrade projects. You automatically benefit from dozens of enhancements every season.
There are many advantages to the Cloud and we make sure we exploit them to the fullest to benefit our customers :
Good practices evolve. The maturity of IT organizations change. In short, times change! Continuous improvement is the key, and Octopus aims to be a partner to its customers and to participate in their evolution toward excellence.
Technical Specifications :
Take advantage of the ITIL framework, recognized worldwide for application of IT operation management good practices. Several ITIL operating concepts have been incorporated into Octopus, and their application requires no in-depth knowledge of the framework.
Since we were founded in 2005, Octopus development has been based on the ITIL framework, a model recognized worldwide in the area of sound IT service management. Wishing to support operating teams in their daily activities, Octopus has evolved to make ITIL concepts accessible and exploitable by all types of organizations, regardless of their scale.
Concretely addressing operating problems makes it possible to identify and formalize the rapid gains necessary to improve how IT teams work. This focus allows an initial implementation that is fast, concrete, controlled and adapted to your organizational context.
Three simple objectives sought by the majority of IT managers are targeted :
To achieve these goals, we adapted Octopus, incorporating operating rules that lead assignees and managers to understand and gradually adopt the most useful ITIL operating concepts with minimal transfer of knowledge of the framework.
Below is a diagram showing the ITIL 2011 process covered by Octopus.
We promote an incremental integration approach inspired by the Agile method. Pragmatic, the Octopus approach greatly reduces implementation time. Quick wins mean you not only improve your service, but also give your team a new momentum.
Our development process makes it possible to deliver a new version every 2 weeks. This way, we are able to offer deliver value to our customers on a regular basis. Why couldn’t this agile approach be applied to integrating a tool such as Octopus in your organization? By focusing on ready-to-use functionalities and adequate preconfiguration, we greatly reduce implementation time. In addition, the functionalities and modules are designed so they can be introduced gradually.
During initial implementation, we identify the elements that will yield immediate, concrete gains (both for users and the internal team). Afterward, at your own pace, you can integrate other Octopus features: defining tasks to be performed when processing your requests, personalizing Web forms, automating approvals, etc. There’s no shortage of improvements possible!
Our pragmatic approach means that your IT organization quickly sees the usefulness and value of Octopus. This recognition extends to managers, assignees as well as end users.
Please see our Octopus Integration Program to learn more about the initial steps. Even in phase 1, you do not have to implement every component. The important thing is to get started, and then to never stop improving.
Minimize implementation time with a preconfigured tool that applies good management practices. With Octopus, there’s no need to reinvent the wheel. We suggest methods, and you benefit from our experience by reviewing the suggested configurations and adapting them to your context.
Our guiding concept is to build a simple tool and configurations adapted to needs, and to offer a user-friendly experience for all users. We keep this philosophy constantly in mind as Octopus develops and adjusts to the growing needs of its customers.
IT organizations share a number of ways of doing things, and it seems pointless to reinvent the wheel with each integration project. We believe customer self-reliance in taking charge of their tool to be a gauge of success. To achieve this independence, we use several mechanisms, including introducing operating rules into Octopus that steer resources to apply good practices, predetermined configurations that minimize preparation time, workshops for knowledge transfer, and an appropriate documentation.
In fact, Octopus requires so little configuring that it could be called “ready to use”. This framework, based on our expertise in good practices and integration experience with customers, allows for preparation in “review mode”, rather than “definition mode”.
Examples of preconfigurations :
Simple. Intuitive. Pleasant. Three words that summarize the Octopus user experience well. We have designed an efficient user-friendly ergonomic interface, appreciated by all.
Simple. Intuitive. Pleasant. Three words that summarize the Octopus user experience well. We’ve designed an efficient user-friendly ergonomic interface that everyone will appreciate.
Click here to find out more about the ergonomics of the main screen.
Our enthusiasm, commitment and the attention we devote to meeting customer needs are the foundation of our corporate culture. Whether you deal with Technical Support, our Integration team or Development, all are focused on helping you succeed.
Octopus service is unrivalled. Whatever their role, each member of our team participates with creativity and determination to ensure Octopus and its use among customers continue to grow.
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