Our ITIL practice offers the consulting services and support of a specialist, knowledgeable with ITIL's good practices and Octopus features. Whatever the context, the goal is to help clients achieve and maintain sustainable improvements that will in time, optimize their IT services.
These improvements can take the form of:
No need to explain how much of an advantage it is to work with one of Octopus ITIL specialist; this winning combination reinforces ITIL processes with employees with a deployment speed that cannot take place without taking into consideration the tool.
Less wasted time. Lower costs. Results.
Thus, the ITIL practice offers a nice complement to increase your level of maturity. It analyzes, recommends useful changes, documents and integrates what is necessary to bring your IT team to a higher level of efficiency and effectiveness.
Operational issues are a vicious circle. On one hand, they participate in work overload, and on the other hand, organizations are too busy with operations to find the time to solve them.
Most of the time, these issues are well known, however not always easy to solve. Once identified, initiatives prioritized and planned and solving efforts evaluated, IT services can more precisely follow a plan that will bring positive impacts fast and induce constructive attitude amongst team members.
Improvements and changes have a direct impact on an organization’s main actors: its employees. Their cooperation is directly related to appreciation of their work and a sense of contributing positively to the organization.
Here are some examples of typical issues or requests that are regularly asked:
Since its beginnings, Octopus has been following the ITIL reference framework to implement best practices in IT service management. By itself, ITIL can contribute a certain level of improvement. But real maturity will be reached when processes and procedures are documented, assimilated and applied consciously and continuously.
Our ITIL practice promotes a simplified process implementation, to adapt to the organization’s IT service size, its context and its maturity level. ITIL’s framework is adaptive, which allows us to modulate a simple and effective approach that is quite in line with our philosophy of simplicity and operational efficiency.
The ITIL practice leads process design like a project, with meetings and work sessions to define the process, activities and procedures based on Octopus' suggested templates. Key employee implication is highly recommended to better adapt the process to the company's specific context and facilitate its integration. Training on the processes and the use of Octopus is given to IT staff and to management so they are aware of what will be expected of them.
To put it simply, process design can include a variety of elements, such as:
The application in the tool is validated with specific QA criteria to ensure the smooth functioning of the process in time and fetching of representative statistics. Gaps are identified and corrected as they occur.
A process is not static, therefore a review of how the process works and the results it generates are annually revised, to identify what could be improved or changed.
IT organizations all make efforts to improve their daily operations, and many positive initiatives have been put in place. Octopus ITIL specialist takes into consideration what works well in the process to avoid redoing everything unnecessarily. He knows that active involvement of the organization's employees is a key factor for the success of the process on a daily basis.
So according to the level of maturity of the team in place and their availability, implementation efforts of the process are variable. An analysis of the current situation will enable a fair evaluation of the estimated efforts from both parties, and plan time for implementing.
Contact us to find out more about our ITIL practice, a natural complement of Octopus and any IT organization aiming at an efficient and effective service.
Adapting ITIL to your company’s size;
to its level of maturity; its context; its restrictions.
It’s entirely feasible.
In daily operations, an organizational change implies challenges, the most important being the employees resistance to change. It translates in fears, misperceptions or mistrust, depending on individuals or their history in the organization. The key success factor for organizational change is primarily human, because it is through the cooperation of employees that the change will become sustainable.
ITIL essentially impacts directly their work methology. There are all sorts of organizations and their efficiency relies on a variety of factors. When the time for improvement comes, ITIL must be able to adapt to factors that most of the time are not technology related.
It is exactly what Octopus-ITSM.com does by adopting a simplified and adapted ITIL practice. After some time using Octopus, clients will have the ITIL basics to evolve to a more formal process implementation.
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