Octopus manages any type of requests your customers might submit to you. It helps you to communicate better through the Web portail and by sending email communication. Octopus uses the same ITIL concepts whether to external or internal support.
Take advantage of a world-renowned framework. These good practices apply equally to IT services of all sizes, and businesses offering IT solutions. In fact, today, these good practices apply to all types of businesses that aim to improve customer service and organize their work better.
You offer external support services? You maintain a detailed equipment and software inventory? You are a software publisher? Do you have access to the software and modules used by your customers? To different versions and other specific details? The configuration management database (CMDB) provides a unique opportunity to centralize all of your customers’ important information and configurations.
One appealing aspect of the CMDB is that all requests processed (be they incidents, standard requests, change requests, etc.) are associated with the configuration items (CI) you manage. Click here to find out more about our CMDB.
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